Dear Valued Customers:
TurbineAero is committed to our customers, meeting all your APU and related MRO needs. We are grateful for our partnerships and the opportunity to serve you. We count on our network of global suppliers to meet customer demands. To that end we would like to share with you what efforts we are taking during the ever-evolving global situation as it relates specifically to our industry.
TurbineAero has a Crisis Management Plan (CMP) and Business Continuity Plan (BCP) in place to identify potential crises and how best to handle each situation. Our global footprint allows us flexibility during uncertain times when local and regional government actions and responses can vary across the world. We have significant redundancy in many of our operations in order to ensure our customers are provided with our uninterrupted signature flexible, customized service. These redundancies across a global footprint help us reduce and manage risks to our operations.
APU Repair Capabilities
The TurbineAero Chonburi, Thailand and Chandler, Arizona USA facilities are very similar operations. We support APU MRO in both locations, giving our customers a choice of where to send their APUs and provides operational redundancy in the event of a virus outbreak or forced closure by local governments. We repair commercial APUs to FAA, EASA, CAAC and additional certification standards at both locations.
Components, Coatings & Parts Manufacture
TurbineAero’s Engines Technics part repair and manufacturing business in Tempe, Arizona has numerous capabilities in common with both TurbineAero’s Asia operation as well at TurbineAero Repair in Chandler, Arizona. We provide global access to comprehensive, APU-focused specialized service offerings that include APU and component MRO, specialty coatings and processes, and parts & trading/leasing/exchange services. The commonality and redundancy of of these processes and services provides operational flexibility in the event of an event or closure.
For a full list of our capabilities and certifications please visit our website.
COVID-19
During the immediate concern regarding the COVID-19 virus, it is important for our customers and suppliers to know the specific considerations we are taking at TurbineAero.
We are following all the safety advice by our local health organizations, the Centers for Disease Control (CDC) and the World Health Organization (WHO).
Our team is also focused on a contingency plan to address all types of emergencies at TurbineAero. This includes the long-term vision of TurbineAero and the on-going support of our customers. We have made the difficult decision to implement an employee furlough program that will help us keep operations flowing to meet our customer demands. The furlough program allows our employees to keep their medical benefits, have time with their families, and balance their work obligations. This program is intended to keep our dedicated employees working towards a common goal and support the longevity of our commitment to reliable, flexible solutions for our customers.
The COVID-19 outbreak has resulted unprecedented grounding of global airline fleets and significant reductions in flying hours. We have prepared our business to support current maintenance needs as well as the resumption of flight hours and maintenance requirements when the time comes.
TurbineAero is taking the additional following actions with regards to COVID-19:
- Additional sanitizing: TurbineAero has increased the level of cleaning in our facilities and increased the use of antibacterial cleaners in all common areas.
- Company travel restrictions: We are restricting domestic and international company travel until further notice, unless deemed business critical and approved by the CEO.
- Restrictions of Visitors and Contractors: We are limiting all external, non-TurbineAero contacts and resources who are not deemed essential, from coming into the facilities. Customer training visits will be postponed until further notice.
- Personal travel and social interactions:
- To minimize exposure, we recommend avoiding non-essential travel and large social gatherings given the nature of this virus.
- The Centers for Disease Control (CDC) recommends that team members who have symptoms of acute respiratory illness are recommended to stay home.
- The CDC also recommends that team members who appear to have acute respiratory illness symptoms (i.e., cough, shortness of breath) upon arrival to work or become sick during the day should be sent home immediately to self-quarantine.
- Any team member who thinks they are symptomatic shall self-quarantine and seek medical attention.
- Prevention:
- Hygiene and social distancing practices are two of the most effective prevention steps to be taken while in the workplace and at home.
- Specific actions recommended by the CDC to help protect self and others has been distributed to all employees (see attached).
Supply Chain
At this time, there is no change to the TurbineAero Supply Chain. We are working closely and on a daily basis with third party suppliers that may be impacted to minimize any interruptions in supply. At this time, we have no known closures to any third party, or external supply customers. If any delay occurs, we will update timely. We are thankful for the ability to continue our services and support.
TurbineAero is committed to providing the best APU and MRO-related global service and support to our customers.
Please check our website for updates throughout the days and weeks ahead.
Sincerely,
Rob Wilson
Chief Executive Officer
